Whether you are a PC person or a Mac person, reliable customer service is critical when buying a new computer. Perhaps that’s why so many knowledgeable consumers seek out customer experience surveys and reviews by other users before purchasing. To help facilitate this research, Forrester Research has conducted an extensive “customer experience survey” of all the major American companies, from Apple and Dell, to American airlines and Citibank. The results of the survey are surprising in some ways, but one result in particular wasn’t a great shock: Apple continues to trounce PCs when it comes to so-called “customer experience.”
Apple ‘Customer Experience’ Continues to Trounce PCs
Mac Viruses and Trojans Becoming More Prevalent
There was a time when being a “Mac person” meant being somewhat shielded from the usual onslaught of malicious software viruses and trojans lurking online. In fact, viruses targeting Mac computers were so rare that users probably became a bit too overconfident and boastful about the robustness of the platform.
New Microsoft Ads Take Aim at Mac Pricing
The whole PC versus Mac debate is really starting to get old. Sure, it was fun for while, and whether you’re a Mac person or a PC person, there was at least some twisted pleasure in poking your finger in the other guy’s eye; but frankly, it’s just been done to death, and it’s time to move on.
Rare Computer Virus Targets Macs, Doesn’t Infect PCs
Mac users have long taken pride in the fact that there are very few viruses, Trojan horses, and other malware that exploit the Mac operating system. Apple has even used this fact quite effectively in television commercials, which contrast the greater security of Macs as compared to Windows PCs.
Apple Says New iMac Models on the Way
Apple’s iMac personal computer has been a huge success so far for the company. By incorporating Intel processors, and having the capability to run Windows operating system, Apple has achieved a near perfect blend of functionality, versatility and let’s not forget, high style (after all, it is still an Apple).
Apple Unveils the Smallest Mac Ever - MacBook Air
The MacWorld trade show introduced a new Apple personal computer that is less than 1 inch thick. Apple CEO Steve Jobs unveiled the new MacBook Air notebook computer, which is the company’s first ultra-thin laptop, featuring a multi-touch track-pad and an internal 80 GB hard drive.
Mac OS X Leopard Is Finally Here!
If you’re reading this, the latest operating system that came out of Apple is already released. The new version, called Leopard, has been getting great reviews lately from various tech blogs. Leopard has been seen as a very good competition for Microsoft’s Vista. Unfortunately, Vista hasn’t had any great things coming in except frustration from users. Personally, I think Microsoft’s security is quite outrageous. We all understand the importance of security but it doesn’t mean that we have to cripple and even disable some of the services. The only good thing so far about Microsoft’s Vista is their cool interface.
Windows Vista vs. Mac OS X
The operating system debate goes back about as far as the platforms they come from. With some interesting new changes to Windows Vista, is Microsoft catching on to the trendy user interface that Mac has become famous for? Security issues have always been a big issue to Microsoft’s operating systems but many people believe that with improved security and an enhanced user interface, Microsoft may be catching up to the popular Mac OS X.
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