After years in the business, I had a number of customers say to me that they wished more people sold cell phones the way that I did. That got me to thinking not only about what I was doing well, but what the others were doing wrong. What was happening out in the world of cell phone sales that would prompt customers to make such a statement? The business is certainly one that is open to abuse, both from the salesman’s standpoint and the customer. What was happening?

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